The Title Says It All But Please Read on for More Information
Unfortunately, sometimes things happen when you don’t expect them – this is one of those times. We have two kilns at Your Creation Station and both of them picked this week to stop working. (I’m writing this on Thursday, November 20, 2020) We have parts to fix one (kiln elements) and we are waiting for delivery of the parts (relays) to fix the other.
The Good News
The repairs are pretty straight forward but will require some time make. We expect the relays to arrive by Monday or Tuesday of next weeks and have that kiln fixed the day we get the relays. The other kiln is still hot and needs to cool before we can unload it to change the heating elements, we expect that kiln to be operational in two to three days.
The Bad News
If you made a piece of pottery, or glass last week or this week, you’re piece won’t be finished by the time we told you to expect it. While we expect to be able to fire at least one kiln by Monday, November 30, 2020, it will take some time to re-load, fire, re-unload, pack, notify and repeat for all the pieces over the last two weeks and those being completed this weekend. Once your pieces have been fired, we’ll send you an email and/or text message letting you know its ready to pick up.
When To Expect Your Pieces
We apologize for the inconvenience this has caused. While we try to anticipate events such as this, sometimes things still happen beyond our control. We fully expect to have everything fixed and caught up by this time next week, hopefully before that.
Thank you for your patience and understanding as we work to fix this problem.
A few weeks ago we added the ability for our customers to pre-order a popular Christmas piece (the Vintage Truck with Tree Light Up) and the response was great. Since one good turn deserves another, we’re making the offer again PLUS we’re increasing the number of items available. For this Pre-Order event, we’re offering pieces that light up!
How It Works
Choose the pieces you want, add them to the cart and complete the check out process. During checkout, you’ll be able to specify if you want to paint the pieces at home or in the studio. If you want to paint at home, please specify what colors you want in the note section during checkout. After the pre-order period is over, we’ll order the pieces and send you a message when they come in.
What to Expect
Once you complete checkout, you’ll receive a confirmation of your pre-order by e-mail. Your credit card will be charged upfront for the piece you ordered. When the pieces arrive from our supplier, we will send you another e-mail and/or text message that its ready to pick-up. Please be sure you want the piece when you order it. All Sales Are Final – No Refunds. If for some reason (supplier is out of stock, pieces arrive broken, etc) and we can not get the item we will offer a refund.
Unfortunately, we had an issue getting the kiln fired last night and project scheduled to be completed and picked up for today, June 20, 2020 will not be ready. If you received a message with a link to this post, your project was included in this kiln load.
As of now, just before noon, the kiln is heating up and we expect it to be finished and cool enough to unload by tomorrow morning. I plan on being at the studio early Sunday, approximately 8 AM, to open and unload and will send a message to everyone when we’re sure we can unload pieces without them breaking.
I realize many projects in the kiln are gifts for Father’s Day and I and I can’t apologize enough for not having them ready on time. Handmade gifts are among the most cherished and we try our best to make sure things are ready when we say they will be, unfortunately we missed the mark today. Again, my sincerest apologizes.